Real IT Certification Exams Questions & Dumps | Get Certified with CertQuestionsBank.com

Latest ITILFND_V4 Exam Practice Questions

The practice questions for ITILFND_V4 exam was last updated on 2025-04-26 .

Viewing page 1 out of 5 pages.

Viewing questions 1 out of 26 questions.

Question#1

Which is the BEST type of resource for investigating complex incidents?

A. Disaster recovery plans

B. Detailed work instructions

C. Self-help systems

D. Knowledgeable support staff

What is the value of a service?

A. A result for a stakeholder enabled by the outputs of the service

B. A tangible or intangible deliverable of the service

C. The amount of money that is created or saved for the service consumers by using the service

D. The benefits, usefulness, or importance of the service, as perceived by the stakeholders

When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A. Basing decisions about the initiative on visible data

B. Considering different methods of communication for the different audiences

C. Ensuring everyone involved in the initiative is in agreement about it before starting

D. Communicating information about the initiative to other parts of the organization

Which is the FIRST action when optimizing a service?

A. Assess the current state

B. Understand the organizational context

C. Agree the future state

D. Implement the improvements

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Incident management

B. Change enablement

C. Service level management

D. Service request management

Exam Code: ITILFND_V4Q & A: 71 Q&AsUpdated: 2025-04-26